Last updated April 20, 2022
Thank you for your purchase. We hope
you are happy with your purchase. However, if you are not completely
satisfied with your purchase for any reason, you may return it to us for
a full refund or store credit
. Please see below for more information on our return policy.
All
returns must be postmarked within
ninety (90) days of the purchase date. All returned items must
be in new and unused condition, with all original tags and labels
attached.
To
return an item,
please email customer service at shinegrooming@excel.net to
obtain a Return Merchandise Authorization (RMA) number.
After receiving a RMA number,
place the item securely in its original packaging
and Proof of purchase, and the items
they wish to return ,
and mail your return to the following address:
Shine
Attn:
Returns
RMA #
561 Rose Court
Pewaukee ,
WI
53072
United States
Return shipping charges will be
paid or reimbursed by us.
After
receiving your return and inspecting the condition of your item, we will
process your
return
. Please allow at least
seven (7) days from the receipt of your item to process your
return
.
Refunds may take 1-2 billing cycles to
appear on your credit card statement, depending on your
credit card company.
We will notify you by email when your
return has been processed.
For
defective or damaged products, please contact us at the contact
details below to arrange a refund or exchange.
QUESTIONS
If you have any
questions concerning our return policy, please contact us at:
(920)-226-2642
shinegrooming@excel.net